Frequently Asked Questions
Everything you need to know about our hallmarked silver jewelry and bespoke services.
How do I know the silver is genuine?
Every piece of Hersey & Son silver is independently tested and hallmarked at the London Assay Office, guaranteeing the purity of the sterling silver and providing a mark of quality that lasts a lifetime.
Can I have my item engraved?
Yes, we offer a professional in-house engraving service on many of our products. You can choose from a variety of fonts to add a personal touch to your jewelry or silverware before checkout.
What are your shipping options and costs?
We offer free standard delivery on all UK orders. For urgent gifts, we provide an express next-day delivery service. International shipping is also available and calculated at the checkout based on your location.
How should I care for my silver jewelry?
To maintain its shine, we recommend cleaning your silver with a soft lint-free cloth and silver polish. Avoid contact with harsh chemicals, perfumes, and chlorine to prevent tarnishing.
What is your return policy?
We offer a 30-day return policy for most items in their original condition. Please note that personalized or engraved items cannot be returned unless they are faulty.
Does my order come in a gift box?
Yes, all Hersey & Son products are delivered in our signature high-quality gift box, accompanied by a care card and a silver polishing cloth, making them ready for presentation.